Type alias WrapupData

Type declaration

• wrapUpProps: {
      allowCancelAutoWrapup?: boolean;
      autoWrapup?: boolean;
      autoWrapupInterval?: number;
      idleCodesAccess?: "ALL" | "SPECIFIC";
      interactionId?: string;
      lastAgentRoute?: boolean;
      wrapUpCodesList?: string[];
      wrapUpReasonList: WrapUpReason[];
  }

  Wrap-up configuration properties

  • Optional allowCancelAutoWrapup?: boolean

    Whether cancelling auto wrap-up is allowed

  • Optional autoWrapup?: boolean

    Whether automatic wrap-up is enabled

  • Optional autoWrapupInterval?: number

    Time in seconds before auto wrap-up triggers

  • Optional idleCodesAccess?: "ALL" | "SPECIFIC"

    Access control for idle codes ('ALL' or 'SPECIFIC')

  • Optional interactionId?: string

    Associated interaction identifier

  • Optional lastAgentRoute?: boolean

    Whether last agent routing is enabled

  • Optional wrapUpCodesList?: string[]

    List of available wrap-up codes

  • wrapUpReasonList: WrapUpReason[]

    List of available wrap-up reasons